Senior IT Help Desk Engineer

Suzy is seeking a motivated and resourceful Help Desk Engineer to join the Information Technology & Security team. In this role, you will be an active member of the Information Technology & Security team, helping to resolve issues in a timely manner, managing assets and inventory, and communicating with multiple departments daily. The Help Desk Engineer will support and troubleshoot day-to-day technology issues, including but not limited to desktop applications, SaaS/Cloud applications, and the setup and maintenance of computer hardware and software.

• Respond to employees' hardware and software support issues regarding OneLogin, Google Drive, Microsoft Office, Azure, Zoom, Slack, and other approved applications.
• Set up and remove user accounts on systems, implementing automated methods when possible.
• Maintain software used on desktop systems, including OS, antivirus, and malware protection.
• Track and update IT inventory.
• Work with vendors to help resolve technical issues.
• Support and troubleshoot day-to-day technology issues for staff, including desktop applications, cloud applications, and computer hardware and software setup and maintenance.
• Work with technology teams to identify risks and address identified issues.
• Assist with developing and maintaining IT documentation and policies within Jira Confluence.
• Triage and escalate requests using Jira Service Management.
• Author and review knowledge base content to promote support scalability and improve self-service capabilities.
• Troubleshoot appropriate firewalls, routers, switches, wireless systems, and other network equipment.
• Configure and manage applications related to SSO, SAML, and SCIM.
• Deploy, manage, and configure MDM solutions like Intune and Kandji.
• Provision employees and delegate access using a suite of SaaS applications and create workflows to automate provisioning and tool assignments.

• Excellent interpersonal, verbal, and written skills.
• Strong problem-solving abilities.
• Ability to work collaboratively and independently.
• Strong customer service skills.
• 5+ years of experience in IT support.

Benefits:

• We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately
• A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
• The opportunity to make an immediate impact as a part of a fast-growing company
• The target base compensation for this role is $75,000 - $97,750

Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work. 

Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional.  Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets. 

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