Suzy puts the voice of the consumer at your fingertips. Whether you’re a novice or an expert researcher, our platform brings advanced tools together with the highest quality audience to deliver insights in minutes. Some of the biggest brands in the world use Suzy to deliver breakthrough products and experiences backed by data-driven decisions. Learn more at www.suzy.com.
Suzy’s Customer Success Team, which represents the knowledge hub of our consumer-centric company, is seeking a strong operational and revenue growth leader to fill the position of Vice President of Customer Success. Under the direction of our Chief Customer Officer, this role will focus on implementing and running the day to day operations of the team, taking ownership of revenue and logo retention, reducing revenue and client churn and identifying future product opportunities for our product team. As the ideal candidate, you thrive in all aspects of customer revenue growth, onboarding, training and retention management, are adept at building and scaling processes, and love using data to drive business decisions and growth. You possess significant experience building and scaling customer success operations.
This role is a unique and exciting challenge for you to build out and optimize scalable Customer Success operations, establish and optimize benchmarks and best practices. You will leave a significant thumbprint on our company revenue growth by assuming this role.
Benefits:
Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work.
Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional. Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets.
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