Suzy puts the voice of the consumer at your fingertips. Whether you’re a novice or an expert researcher, our platform brings advanced tools together with the highest quality audience to deliver insights in minutes. Some of the biggest brands in the world use Suzy to deliver breakthrough products and experiences backed by data-driven decisions. Learn more at www.suzy.com.
Do you enjoy helping people through difficult problems? As a Customer Support Representative for the Qualitative Research Team, you will be responsible for answering chat inquiries and observing IDI & Focus Group Interviews for any technical issues that may arise. Our Customer Support Representatives are also responsible for monitoring the quality of our platforms qualitative responses and has the opportunity to be part of a new and growing team with in the Support Department. Duties will include researching, educating and resolving complaints, detecting potential spam accounts, identifying product bugs and performance issues, and other responsibilities to ensure customer retention and satisfaction.
Customer Support Representatives will primarily report to a Sr. Qualitative Specialist, who leads handling customer requests and associated procedures. Suzy has a collaborative and innovative workplace and the expectation is that as a Customer Support Representative, you will work closely with other departments to improve tactics, processes, and communications over time.
A Representative may need to respond to chat requests and be present in interviews after typical work hours or on the weekend. Weekday schedules will be flexible in order to balance out these commitments as necessary.
Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work.
Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional. Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets.