Research Manager

Job Locations US
ID
2022-1474
Category
COE, Research Services
Position Type
Regular Full-Time

Overview

Suzy puts the voice of your consumer at your fingertips.  Whether you’re a novice or an expert researcher, our platform brings advanced tools together with the highest quality audience to deliver insights in minutes.  Some of the biggest brands in the world use Suzy to deliver breakthrough products and experiences backed by data-driven decisions. Learn more at www.suzy.com.

 

We’re hiring a Research Manager to be responsible for end-to-end marketing research support across a broad range of clients and specialities (innovations, communications assessment, tracking. etc).  This will include consulting with the client success team on study scope and design and will also include programming, downloading and analyzing data.  Synthesizing findings into actionable client recommendations is a critical part of the role as well.   You will work hand in hand with the broader Suzy team to ensure we are delivering long-term value to our clients.

 

A special note: All Suzy team members will continue working remotely until we evaluate what future work/office scenarios look like, including our brand new office space in lower Manhattan when conditions are safer.

Responsibilities

  • Lead oversight of day-to-day client relationships with a roster of enterprise clients
  • Become an expert in the client’s business and industry
  • Lead efforts to provide strategic recommendations to support clients' business needs
  • Field unique & custom brand/research projects to answer clients’ critical business questions.
  • Compile and analyze data & create PPT charts/presentations to summarize key findings and learnings from clients’ projects
  • Lead delivery of  client training on platform functionality
  • Responsible for renewals for clients prior to the end of their license
  • Execute work in a timely, efficient manner
  • Execute fulfillment of internal job tracking and management systems
  • Other duties as assigned

Qualifications

  • Bachelor’s Degree in a relevant field, or equivalent
  • 5-8 years experience working in market research and/ or client success
  • Exceptional organizational and problem-solving skills, strong attention to detail, being proactive, great work ethics, and a positive attitude to embrace challenges are a must.
  • Highly motivated with eagerness to learn, and possess a driven personality capable of working within tight deadlines.
  • Ability to coordinate and communicate efficiently with cross-functional team members
  • 5-8 years experience and comfort with client-facing conversations, managing expectations, building client relationships, presenting findings and discussing business implications.  (Skills commensurate with experience)
  • Understanding of quantitative research, survey methodology, and questionnaire design
  • Basic knowledge of market research techniques including Cross Tabulation, Segmentation, Driver Analysis, Brand Equity, etc.
  • End-to-end primary research experience, including research scope, survey design, programming, sampling, fielding, data collection and quality assurance, data analysis, reporting, and presentation.
  • Basic knowledge of market research data processing and analytics software including advanced expertise with Excel
  • Basic Working knowledge of statistical packages such as SPSS, R, or Q Research Software.
  • Basic working knowledge of survey programming tools, such as SurveyMonkey, Qualtrics, or Alchemer (previously SurveyGizmo).
  • Ability to translate business questions into research questions.
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
  • Exceptional analytical skills, including the ability to translate research results into business implications

 

Benefits:

  • We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately
  • A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
  • The opportunity to make an immediate impact as a part of a fast-growing company

 

Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work. 

 

Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional.  Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets.

 

#LI-Remote #LI-LH1 

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